Should have expertise in Windows, Macbooks and associates tools like SCCM, Intune, Jamf etc.
- Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely • Work experience in ITSM ticketing tool, tracking and closure • Incident Management experience Managing incidents including business expectations and communication, should have experience in Major Incident Call handling • Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset • Exposure in remote connecting tool , Application packaging • L2 Level Desktop Troubleshooting Experience on Hardware and Software • Strong knowledge of Microsoft based operating systems (Windows 10, 11)
• Microsoft based Office 365 applications , Macbooks • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) • Look out for areas of improvement to help enhance user experience from desktop support perspective.
- Should be versatile to work in any shifts/Weekends • Knowledge on Customer satisfaction and handing customer experience • Should have experience in installing approved software remotely • Should have experience in patching Windows workstations • Should have experience in MDM support