? WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE / TRAINEE
Transight Systems Pvt. Ltd. is expanding its Customer Success & Support team and is looking for motivated, customer-focused professionals to join us.
? Position
Customer Support Executive / Trainee
? Experience
1–3 Years in Customer Support, Customer Success, or Technical Support
Freshers with excellent communication skills are also encouraged to apply.
? Work Location
Work From Home
? Candidate Location Requirement
Candidates must be based in North East India.
? Preferred Industry Experience
Candidates with experience or knowledge in VLTD, GPS, Telematics, Fleet Management, or related technology solutions will be preferred.
? Key Responsibilities
• Handle customer queries, complaints, and technical issues professionally.
• Create, manage, and update customer cases in the support database.
• Troubleshoot and diagnose customer issues and provide resolutions during the initial interaction wherever possible.
• Identify the root cause of recurring or major incidents and coordinate with the relevant teams for resolution.
• Work closely with internal technical and operations teams to ensure timely issue resolution.
• Maintain a high level of customer satisfaction through effective and professional communication.
? Required Candidate Profile
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Excellent phone etiquette and active listening skills.
• Ability to prioritize tasks and meet deadlines.
• A customer-centric, proactive, and solution-oriented approach.
• Knowledge of GPS / VLTD / Telematics will be an added advantage.
• Freshers with a willingness to learn and build a career in Customer Support are welcome to apply.
? Interested Candidates
Please share your updated CV at:
Arindam Majumdar
?
[email protected]
If you know someone who would be a positive fit for this opportunity, please feel free to share this post within your network.
Hiring
📌 Customer Support Executive (Kolkata)
🏢 Transight
📍 Kolkata