Job Description Job Summary
n We are looking for a proactive and customer-obsessed Customer Care Executive to lead our customer support function. The role involves managing day-to-day customer interactions, improving service quality, handling escalations, and building a high-performing customer care team that delivers exceptional customer experiences across all touchpoints.
n Key Responsibilities
n n Lead, train, and manage the customer care team (calls, emails, WhatsApp, chat, social media).
n Ensure timely and effective resolution of customer queries, complaints, and escalations.
n Monitor team performance through KPIs such as response time, resolution rate, CSAT, and NPS.
n Create and improve customer support SOPs, scripts, and workflows in the CRM backend tools for customer outreach
n Coordinate with internal teams (operations, logistics, sales, marketing, tech) to resolve issues efficiently.
n Handle high-priority or sensitive customer escalations personally.
n Supporting the team in revenue generation from Abandoned calls and also getting customer feedbacks through outbound calls




n Analyze customer feedback and identify recurring issues; Recommend process improvements.
n Ensure compliance with company policies and service quality standards.
n Manage customer care tools, CRM systems, and ticketing platforms. Handling of tools like Gokwik , Moenagage and website backend like shopify for effective customer notifications and problem solving
n Prepare regular reports on customer insights, trends, and performance metrics.
n n Required Skills & Qualifications
n n Bachelor's degree in Business, Communications, or a related field.
n Needs to be fluent in English and Hindi
n 2-4 years of experience in customer service or customer experience roles.
n At least 1–2 years in a managerial or team-lead position.
n Strong people-management and coaching skills.
n Excellent verbal and written communication skills.
n Ability to stay calm under pressure and handle difficult situations.
n Experience with CRM tools (Freshdesk, Zendesk, Salesforce, etc.) is a plus.
n Robust problem-solving and analytical skills.
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📌 Customer Service Executive (Raigarh)
🏢 Plush
📍 Raigarh