Your day in the office:

Requires excellent interpersonal skills, including the ability to communicate clearly and professionally, both verbally and in writing; the ability to be highly flexible in varying situations; the ability to work independently; the ability to organize and prioritize duties; ability to work in conjunction with other team members and key stakeholders, externally and internally.

- Windows Server Administration:
- Install, configure, and maintain Windows Server environments (2008 2022).
- Perform routine system monitoring, verify the integrity, and availability of hardware, server resources, and databases.
- Troubleshoot and resolve server-related issues, including performance problems, connectivity issues, and security vulnerabilities.
- Manage Active Directory (AD), Group Policies, DNS, DHCP, and file-sharing services.

- Active Directory Management:
- Administer and maintain Active Directory for user, group, and device management.
- Configure and manage Group Policy Objects (GPOs) for security and compliance.
- Implement and manage Active Directory Federation Services (ADFS), if applicable.
- Ensure proper configuration of user permissions, access control policies, and LDAP integration.
- Monitor AD replication, troubleshoot any issues, and ensure the overall health and performance of AD services.

- Microsoft 365 Management:
- Administer Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, etc.).
- Manage user accounts, licenses, permissions, and group policies within Microsoft 365.
- Provide M365 platform support and troubleshooting for issues related to email, collaboration tools, and cloud storage.
- Implement M365 security protocols, including Multi-Factor Authentication (MFA) and Conditional Access policies.

- Firewall Management:
- Configure, monitor, and maintain enterprise firewalls (e.g., SonicWall, Fortinet).




- Apply firewall rules and policies to protect the internal network.
- Analyse firewall logs and take necessary actions in case of threats or breaches.
- Collaborate with other teams for network segmentation and security improvements.

- VoIP Support:
- Configure, maintain, and troubleshoot VoIP solutions (e.g., Cisco, Avaya, 3CX, Microsoft Teams Direct Routing).
- Monitor call quality and resolve any related performance issues.
- Ensure uptime and reliability of communication systems.

- Technical Support and Troubleshooting:
- Provide expert-level technical support to internal staff, troubleshooting hardware, software, network, and system-related issues.
- Respond to support tickets and resolve problems within established SLAs.
- Document solutions and provide user training as necessary.
- System Security & Backup:
- Perform system backups and ensure disaster recovery processes are in place and tested regularly.
- Implement and monitor security protocols to protect the company’s network, data, and systems from cyber threats.
- Regularly update and patch systems to ensure they remain secure and compliant.
- Hyper-V Virtualization:
- Administer and manage Hyper-V virtual environments, ensuring optimal performance and availability.
- Deploy, configure, and maintain virtual machines (VMs), virtual switches, and Hyper-V clusters.
- Troubleshoot virtual environment issues, including resource allocation, VM migration, and performance monitoring.
- Laptop Configuration & Troubleshooting:
- Configure new laptops and desktops (Windows OS)



for employees, including OS installation, application setup, and network configuration.
- Provide support for hardware and software issues on laptops and desktops, including diagnosing and fixing performance issues, software malfunctions, and hardware failures.
- Maintain a standardized laptop image for consistent setup and deployment across the organization.

- Laptop/Asset Maintenance:
- Manage the lifecycle of laptops and other end-user devices, including inventory tracking, maintenance, and replacements.
- Ensure timely updates to device configurations and software patches.
- Coordinate with vendors for warranty services and repairs.
- Track and manage IT assets, ensuring proper documentation and compliance with company policies.
- Network Understanding & CCNA-level Expertise:
- Understand and manage network infrastructure, including LAN/WAN, IP addressing, routing, and switching.
- Troubleshoot network connectivity issues across internal networks and cloud-based services.
- Configure and troubleshoot network devices, including switches, routers, and wireless access points.
- Monitor network performance, ensuring efficient traffic management and identifying bottlenecks or security vulnerabilities.
- Maintain and implement network security protocols to safeguard internal communications and systems.
- Experience with Cisco routers, switches, and network protocols (e.g., TCP/IP, DHCP, DNS, VPNs, VLANs).
- CCNA-level knowledge or certification (or similar network certification) strongly preferred.
- Collaboration & Reporting:
- Work closely with other IT professionals to ensure smooth and productive operation of all systems.
- Assist in system migrations, upgrades, and ongoing infrastructure improvements.
- Provide regular system performance reports and suggest improvements

📌 System Administrator (Mumbai)
🏢 Infinite Computing Systems
📍 Mumbai