Job Title: Assistant Manager – Surveillance (Audit) Department: Audit & Compliance Location: Bangalore Reporting To: Manager – Surveillance / Head – Internal Audit Job Purpose: To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Café Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities: · Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at café outlets. · Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities. · Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring. · Develop formal & informal information systems in the operating setting & check pilferages thru thorough surveillance investigations. · To deep-dive into the system to find out route cause & suggest the remedies. · Perform mystery audits or surprise checks across outlets to on need basis. · Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.



· Prepare audit reports highlighting key findings, root causes, and actionable recommendations. · Support investigations into reported incidents of theft, misuse, or malpractice. · Ensure timely closure of audit observations and follow-up actions.

Key Skills &

Competencies: · Strong analytical and observation skills · Attention to detail and integrity · Good knowledge of MS Excel, POS data analysis, and CCTV monitoring · Excellent communication and report writing skills · Understanding of QSR / Retail industry operations · Ability to handle confidential information sensitively Qualification &

Experience: · Graduate or Postgraduate in Commerce, Business Administration, or related field · 3–6 years of experience in retail/QSR audit, surveillance, or operations control · Experience in CCTV audit analysis or fraud detection preferred Key Performance Indicators (KPIs): · Timely completion of surveillance audits · Reduction in operational losses and fraud cases · Compliance adherence rate improvement · Accuracy and quality of audit reports

📌 Surveillance Officer (Chennai)
🏢 Café Coffee Day
📍 Chennai