Job Description About the Role
n We are looking for a sharp, proactive and high-ownership skilled to join the Gold Category team.
n The role will work closely with stores and cross-functional teams to drive Gold category
n execution, solve business and operational challenges, and ensure seamless implementation
n of Gold processes across the retail network. The role will also contribute to merchandising
n and broader category initiatives.
n Key Responsibilities
n ● Own day-to-day Gold-related store queries and escalations, including product, pricing, discount and process-related issues.
n ● Handle complex Gold category related cases and take appropriate decisions within defined policies and processes.
n ● Act as the key POC for stores and coordinate with cross-functional teams to drive issues to closure.
n ● Track open issues and ensure timely resolution, with minimal escalation to the Category Lead.
n ● Identify recurring issues and work towards improving processes, SOPs and overall store experience.
n ● Support the Category Lead on merchandising,



category initiatives and business projects as required.
n What We're Looking For
n ● 1+ years of experience preferred in Retail, Business Operations, Category Management, D2C or a similar role.
n ● Sharp, proactive and resourceful, with a strong bias for action and a high sense of ownership.
n ● Confident and street-smart, with the ability to navigate people and situations to get things done.
n ● Strong problem-solving, decision-making and stakeholder management skills.
n ● A hustler who takes initiative, follows through and is comfortable working independently in a fast-paced environment.
n ● Curious and eager to learn, with the ability to quickly understand new concepts, processes and business problems.
n ● Strong working knowledge of Excel/Google Sheets; proficiency in using AI tools is a plus. Prior experience in jewellery, retail, store operations, business operations or category management is preferred.

📌 Senior Associate (Bengaluru)
🏢 GIVA
📍 Bengaluru