Job Summary

The role requires Rinkesh to:

Client Management and Operations in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of TAT, productivity, and process improvements. Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:
Effective delivery of quality client service based on client segment and tiering differentiation
Efficient management of client account maintenance activities
Accurate and efficient client onboarding, management and offboarding processes;
Management of quality Static Data
Expansion into other process to support business and risk control objectives
To liaise with internal customers/stakeholders and senior team members to ensure completion of complex or exceptions-based process actions.
To ensure transparent and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team,



Custody Team and other operations team for timely updating / maintenance of client records.
To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.
To drive Process efficiency and initiatives
To conduct RCA and focus on reduction of repeated errors
Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members.
Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.
Ensure a continual drive towards automated control processes. Conduct Reviews.
Ensure proper

📌 Manager, Fund Services Operations India (Mumbai)
🏢 Standard Chartered India
📍 Mumbai