Digital Lifecycle Programs: Design and operate Loop’s 1-to-many Customer Success motion - adoption, renewal readiness, Escalations, custom solutioning and expansion. Design programs that drive adoption of key product capabilities and help customers realize value faster.

Digital Onboarding: Own scalable onboarding experiences focused on time-to-value. Build self-serve onboarding journeys, activation campaigns, and educational assets for new customers.

Run A/B tests across customer cohorts, analyze performance data, and iterate playbooks based on results.

Trigger automated interventions and design proactive programs that reduce churn risk.

Partner with Product, Support, Sales, and RevOps to surface customer friction, improve lifecycle content,



and support expansion opportunities.

2 - 4+ years in customer-facing experience (Customer Success, Product support, Product Operations, etc.) Experience supporting high-volume customer portfolios (300+ accounts)

~ Robust analytical mindset with comfort working in product usage and customer data

~ Excellent written communication skills for digital engagement

~ Experience with AI-enabled platforms or marketing automation is a plus

~ E-commerce/ Subscription business experience is a plus

📌 EMEA Customer Success Manager (Gurugram)
🏢 Loop Subscriptions
📍 Gurugram