Job Description

JOB DESCRIPTION

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Job Title: Transformation Manager

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Department: Enterprise Transformation Office (ETO)

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Location: Remote

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Position Summary

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The Transformation Manager owns the end-to-end delivery of enterprise AI and transformation initiatives across Vervent — from opportunity discovery through pilot execution, implementation, operationalization, and benefits realization. The role coordinates across Business, Operations, IT, Information Security, Legal, Compliance, Risk, and external vendors to manage cross-functional delivery, maintain governance, remove delivery impediments, and ensure initiatives are delivered on time and aligned with agreed business objectives. Post-implementation, the role tracks adoption, performance, and realized business value to confirm initiatives are delivering the intended outcomes.

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Responsibilities

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- Own end-to-end delivery of multiple enterprise AI and transformation initiatives, from opportunity discovery and business-case development through pilot, implementation, operationalization, and benefits realization.
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- Develop and manage integrated project plans, timelines, milestones, budgets, dependencies, resources, and success criteria.
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- Coordinate cross-functional delivery across Business, Operations, IT & Engineering, Information Security, Legal, Compliance, Risk, Process Analysts, and external vendors.
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- Maintain delivery governance by ensuring required approvals, effective risk and issue tracking, compliance, documentation, and audit readiness throughout the initiative's lifecycle.
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- Proactively identify and resolve risks, issues, dependencies, and delivery impediments; escalate critical matters as appropriate.
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- Coordinate initiative charters, business-case inputs, pilot execution, implementation readiness, production transition, and handoff to business-as-usual operations.
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- Maintain clear and timely initiative reporting on status, milestones, delivery KPIs, resource needs, risks, and benefits realization.
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- Drive continuous improvement by capturing lessons learned and strengthening delivery processes, governance, and best practices.
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Requirements/Qualifications

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- Bachelor's/ Master's degree in Engineering or equivalent, with a solid technical background.
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- 5+ years of total experience, including at least 3+ years in Program or Project Management, preferably within Fintech, with experience delivering cross-functional transformation initiatives end-to-end.
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- Good understanding of the SDLC, with experience working across Waterfall and Agile delivery methodologies.
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- Strong project planning, execution, stakeholder management, analytical, and organizational skills, with the ability to lead cross-functional teams, manage multiple priorities, and balance strategic objectives with project-level detail.
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- Excellent written and verbal communication skills, with the ability to engage effectively with business, technical, client, and vendor stakeholders.
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- Proficient in Microsoft Office Suite, Microsoft Project, ClickUp, and Power BI, with strong capabilities in project planning, reporting, dashboard creation, and data analysis.
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- Exposure to AI, RPA, Digital Transformation, or other technology-enabled transformation initiatives preferred.
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- Agile, Lean, PMP, or Six Sigma certification preferred.
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- Comfortable working US shift hours (currently 5:30 PM–2:30 AM,



subject to project requirements).
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Soft Skills

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- Excellent verbal and written communication skills across diverse stakeholder groups
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- Strong problem-solving and sound decision-making ability
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- Ability to operate effectively under pressure across multiple concurrent initiatives
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- Flexibility to adapt to shifting priorities and changing environments
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- Ability to hold both the broader enterprise view and the granular initiative details simultaneously
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Company Overview

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As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services, empowering companies to accelerate business, drive compliance, and maximize service.

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Founded in 1986, purchased by current CEO David Johnson in 2008. Privately owned by Stone Point Capital, Vervent Management, and other passive investors.

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Lines of Business:

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- Primary Servicing — Loan, Credit Card & Lease
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- Capital Markets Services — Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc.
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- Credit Card Programs — Captive Credit Card Programs (secured and unsecured) and Managed Card Services within the Vervent Card Division
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Global Service Operations supports all divisions to facilitate servicing and card program management. Clients include consumer and small-business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks. Vervent services ~$150 billion in assets as a primary and backup servicer, and manages ~1 million consumer credit cards.

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- Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India
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📌 Transformation Manager (Bengaluru Urban)
🏢 Vervent
📍 Bengaluru Urban