Job Description Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026 n Date: 31st July'26 n Time: 10:00 AM to 1:00 PM n Venue: ETA 1, Sandhya Infocity - Navalur n No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur n Contact Person: Suryapriya n Experience: 1 to 4 yrs n Shift: US Shift (Night Shift) n Skill: Customer Service Representative (CSR) (Voice Process) n Job Summary: n 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. n 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. n 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service. n Key Responsibilities: n • Handle inbound and outbound customer calls in a professional and courteous manner. n • Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. n • Assist members, patients, providers, and healthcare facilities with account-related concerns. n • Verify member information and accurately document customer interactions in the system. n • Resolve customer issues efficiently while adhering to company policies and healthcare regulations.



n • Escalate complex concerns to the appropriate department when necessary. n • Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy n requirements. n • Meet established quality, productivity, and customer satisfaction targets. n • Stay updated on healthcare policies, procedures, and account-specific guidelines. n • Provide accurate information and educate customers on available healthcare services and programs. n Qualifications: n • College Graduate / Undergraduate (BPO experience is required) n • Excellent verbal and written communication skills. n • Strong customer service and problem-solving abilities. n • Basic computer proficiency and ability to navigate multiple systems. n • Ability to work in a fast-paced environment. n • Robust attention to detail and organizational skills. n Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview n HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form n Looking for immediate joiners n Mandatory Documents n n Updated Resume n EPFO Service History n Complete set of offer letters and relieving letters from all previous employer n n Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July
🏢 HCLTech
📍 Chennai