Job Title: Arabic Customer Support Specialist Experience: 1-3 years

Notice Period: 15 days (Preferred Immediate Joiner)

Job Type: Full-time

GreenHonchos (GH) is a leading Digital Commerce enablement agency with over a decade of experience driving the growth of more than 200 global retail brands online. We specialize in integrating world-class technologies, digital commerce platforms, and tailored e-commerce strategies to create exceptional consumer experiences and achieve significant revenue growth. GH supports retail brands in their digital transformation, providing expertise in high-converting website creation, brand-native digital content, and omnichannel growth strategies. With offices in Delhi, Mumbai, Bengaluru, and Dubai, we cater to retail businesses, supermarkets, healthcare industries, and more.

We are seeking a proactive Customer Support Executive with experience in e-commerce operations and proficiency in both Arabic and English. The ideal candidate will handle customer inquiries,



coordinate order fulfillment, and ensure a seamless shopping experience for our customers in the UAE and GCC region.

Respond to customer queries via phone, email, live chat in both Arabic and English.

Manage end-to-end e-commerce operations, including order processing, returns, and delivery follow-ups.

Maintain accurate records of customer interactions and prepare daily/weekly support reports.

Investigate and resolve customer complaints promptly while maintaining a high level of professionalism.

Gather customer feedback and share insights to improve processes and enhance the user experience.

1–3 years of experience in customer support or e-commerce customer support.

~ Fluency in Arabic (written and spoken) and English is mandatory.

~ Solid knowledge of online order management systems, CRM tools, and MS Office.

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📌 Support and Customer Service Executive (Noida)
🏢 GreenHonchos
📍 Noida