About the role We are looking for a Customer Support Executive who can handle customer queries, follow-ups, order-related concerns and ensure a smooth customer experience. Handle customer queries through calls, WhatsApp, Instagram and email .

Handle customer complaints, concerns and escalations professionally.

Coordinate with Sales, Production, Dispatch and other teams to resolve customer issues.

Maintain accurate customer information, inquiry records and follow-up details in the CRM .

Provide after-sales support and ensure a positive customer experience.

Identify opportunities to assist the sales team with lead follow-ups and conversions.

Strong customer handling and relationship management skills.

Basic knowledge of CRM and MS Excel .





Experience in Customer Support, Customer Service, Client Servicing or Customer Success .

Experience in Fashion, Textile, Apparel, Retail or E-commerce will be an advantage.

Experience handling orders, complaints and after-sales support is preferred.

Languages

English and Hindi required. Gujarati will be an added advantage.

Someone who genuinely enjoys helping customers, solving problems and building positive customer relationships , while ensuring every customer receives a smooth and skilled experience with Fabric Pandit.

📌 Customer Services Team Leader (Surat)
🏢 Fabric Pandit
📍 Surat