Job Description

Manager, Programs (Quality Assurance & Academic Governance)

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Location: BITS Design School, Kalyan, Mumbai Metropolitan Region, Maharashtra

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The Manager oversees the development and implementation of quality frameworks, ensures the institution remains compliant with regulatory bodies and leads the operational delivery of high-stakes assessments.

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Key Responsibilities

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Quality Assurance (QA) & Enhancement

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- Framework Management: Develop and maintain the Institutional Quality Handbook, ensuring all policies align with national standards.
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- Program Validation: Lead the approval process for current courses and the periodic review of existing ones to ensure academic rigor.
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- Student Voice: Oversee student feedback mechanisms (surveys, focus groups) and ensure the "You Said, We Did" cycle is completed.
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- Annual Monitoring: Manage the annual program monitoring process, identifying trends in student achievement and progression.
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Academic Governance

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- Committee Leadership: Serve as the secretary or lead advisor to the Academic Board and sub-committees (e.g., Learning & Teaching Committee).
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- Regulatory Compliance: Act as the primary point of contact for external regulatory bodies and lead on statutory returns.
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- Policy Development: Draft, review, and implement academic regulations, including codes of practice on academic integrity and appeals.
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- Audit Readiness: Coordinate internal and external audits to ensure the institution is "inspection-ready" at all times.
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Examinations & Assessment

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- Operational Oversight: Manage the end-to-end examination cycle, from paper moderation and scheduling to the secure storage of scripts.
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- Integrity & Misconduct: Lead the investigation process for academic malpractice (plagiarism, exam cheating) and chair disciplinary panels.
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- Board of Examiners: Manage the "Exam Board" process, ensuring that marks are calculated accurately and awards are conferred according to regulations.
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- External Examiners: Oversee the recruitment, briefing,



and reporting process for External Examiners to ensure impartial moderation
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Professional Experience

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The ideal candidate will possess:

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- Strategic Quality Management: Extensive experience in developing and implementing Quality Assurance (QA) Frameworks within a Higher Education setting, specifically tailored to handle the nuances of creative or studio-based curricula.
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- Academic Governance: Proven track record of managing Academic Committees and Boards, ensuring that all institutional decisions are compliant with statutory regulations and internal bylaws.
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- Assessment & Examination Oversight: Deep experience in managing the end-to-end Examination Cycle, including the moderation of creative portfolios, jury-based assessments, and the secure management of results.
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- Regulatory Compliance: Demonstrated success in leading an institution through Accreditation and Audits (e.g., UGC, NAAC, or international equivalencies), maintaining a high level of "audit-readiness."
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- Process Automation: Experience in integrating Technology/LMS into academic processes to automate quality checks, feedback loops, and student progression tracking.
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- Stakeholder Management: Ability to act as a liaison between academic faculty and administrative leadership, ensuring that governance protocols support—rather than hinder—creative pedagogy.
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Skills & Qualifications

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- Master's/ Postgraduate or equivalent
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- 7+ years in Higher Education Administration, including demonstrated experience in Quality Assurance (QA), academic audit, or regulatory compliance. At least 2 years must be in a supervisory or leadership capacity.
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- Exceptional ability to translate complex regulatory jargon and academic policies into clear, visual, and actionable guidance for creative faculty and students.
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- Familiarity with the National Credit Framework (NCF) or similar global credit systems, particularly as they apply to studio-based and experiential learning.
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Application Procedure

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Please send your application to [email protected] with the subject line: "Manager, Programmes : Your Name "

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📌 Manager, Programs (Quality Assurance & Academic Governance) (Mumbai)
🏢 BITS Design School Mumbai
📍 Mumbai