Job Title: Senior ServiceNow Developer

Experience: 7+ Years

Engagement: Full-Time / Permanent

Work Mode & Location: Bengaluru (onsite)

Notice Period: Immediate to 15 Days OR Serving NP

Role Overview

We are seeking an experienced Senior ServiceNow Developer to design, develop, and support enterprise-grade solutions on the ServiceNow platform . The role will be responsible for building scalable workflows, service catalog offerings, integrations, automation capabilities, and platform enhancements that improve IT service delivery, operational efficiency , and user experience across the enterprise.

Key Responsibilities

- Design, develop, configure, and maintain ServiceNow applications, workflows, catalog items, forms, business rules, client scripts, script includes, UI policies, notifications, and reports.
- Lead technical development for ServiceNow integrations with enterprise systems, including request creation, data exchange, workflow synchronization, status updates, and exception handling.
- Build and support integrations using REST, SOAP, Scripted REST APIs, IntegrationHub, custom spokes, Flow Designer, MID Server, JDBC, import sets, transform maps, scheduled jobs, and secure API authentication patterns.
- Develop Service Catalog solutions for common enterprise requests, including dynamic variables, validation logic, approval routing, fulfillment workflows, notifications, and reporting.
- Collaborate with ITSM, infrastructure, application, security, identity, business, and operations teams to translate requirements into secure, scalable, and maintainable technical solutions.
- Configure and enhance ServiceNow ITSM, Service Catalog, CMDB, workflow automation, reporting, and platform capabilities to support enterprise service management needs.
- Ensure integrations follow security, authentication, credential management, logging, error handling, retry, and monitoring best practices.
- Support unit testing, system integration testing, user acceptance testing, production deployment, and post-go-live stabilization.
- Prepare technical design documents, integration specifications, runbooks, deployment notes, and operational support documentation.
- Mentor junior developers, conduct code reviews, enforce platform standards, and support continuous improvement of ServiceNow development practices.

Enterprise Integration Skills

- Solid experience integrating ServiceNow with enterprise platforms such as Active Directory, LDAP, Microsoft Entra ID/Azure AD, Okta, Workday, Jira, Azure DevOps, monitoring tools, CMDB data sources, cloud platforms, collaboration tools, and third-party ITSM tools.
- Hands-on experience with REST APIs,



SOAP web services, Scripted REST APIs, outbound REST messages, IntegrationHub spokes, custom spokes, Flow Designer actions, subflows, and reusable integration components.
- Experience with MID Server-based integrations for secure connectivity to internal systems, on-premises applications, databases, network tools, and enterprise infrastructure services.
- Knowledge of authentication and security standards including OAuth 2.0, SAML, basic authentication, API keys, certificates, connection aliases, credential management, and secure token handling.
- Experience with data exchange formats and transformation techniques including JSON, XML, payload builders, import sets, transform maps, coalesce logic, data normalization, and error reconciliation.
- Ability to design bidirectional integrations with proper logging, retry mechanisms, exception handling, monitoring, alerting, reconciliation reports, and operational support procedures.
- Exposure to identity and access management integrations supporting user provisioning, deprovisioning, group membership updates, role assignment, approval workflows, and access lifecycle automation.
- Experience integrating ServiceNow with collaboration and notification platforms such as Microsoft Teams, Slack, email gateways, and enterprise messaging channels for workflow-driven notifications.
- Working knowledge of database and infrastructure integration methods including JDBC, scheduled imports, PowerShell, SSH, discovery feeds, and CMDB enrichment processes.
- Ability to define integration architecture, data mapping, interface specifications, API contracts, test scenarios, and production support runbooks.

Required Skills and Experience

- 7+ years of hands-on experience in ServiceNow development, configuration, administration, and integration delivery.
- Strong experience with ServiceNow platform capabilities, including ITSM, Service Catalog, Flow Designer, IntegrationHub, ACLs, CMDB , reporting , and platform administration .
- Hands-on experience integrating ServiceNow with enterprise applications and infrastructure platforms, including request creation, data retrieval, status updates, workflow automation, and exception handling .
- Advanced scripting skills in JavaScript, Glide APIs, Business Rules,



Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.
- Strong working knowledge of REST and SOAP integrations, Scripted REST APIs, XML/JSON payload handling, OAuth 2.0, SAML, basic authentication, API keys, certificates, connection aliases, and credential management .
- Experience using MID Server for secure connectivity between ServiceNow and internal enterprise systems, including on-premises applications, databases, directory services, infrastructure tools, and monitoring platforms.
- Understanding of enterprise service management concepts, including request fulfillment, incident management, change management, asset/configuration data , knowledge management , and workflow automation .
- Ability to analyze complex business requirements and convert them into scalable, maintainable, and compliant ServiceNow solutions.
- Strong troubleshooting skills across integration logs, transaction failures , workflow errors, access issues, and performance bottlenecks.
- Excellent communication skills with the ability to work with technical teams, business stakeholders, vendors, and leadership.

Preferred Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- ServiceNow Certified System Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow CIS certifications in ITSM, Customer Service Management, Discovery, Service Mapping, Application Portfolio Management, or related modules.
- Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SPM, CMDB, Discovery, Service Mapping, or Application Portfolio Management.
- Experience working in Agile/Scrum delivery models and using tools such as Jira, Azure DevOps, or equivalent platforms.
- Knowledge of ITIL processes, identity and access management, operational controls, enterprise change governance, and service management best practices.

Core Competencies

- ServiceNow solution design and development
- Enterprise application integration and workflow automation
- Enterprise workflow automation
- Secure API integration, IntegrationHub, custom spokes, MID Server connectivity, and enterprise data synchronization
- Problem-solving and root cause analysis
- Stakeholder engagement and technical documentation
- Platform governance, quality assurance, and release management

Thanks & Regards

Sameer Alvi

Recruitment Specialist

First Phoenics Solutions

T: +91 (phone hidden)

E: [email protected]

LinkedIn: https://linkedin.com/in/sameeralvi-professional

📌 Sr. ServiceNow Developer (Bengaluru)
🏢 First Phoenics Solutions
📍 Bengaluru