Job Summary

We are looking for a highly skilled Senior Analyst - Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

- Create, review, and validate Order Forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with approved pricing, commercial terms, and company policies.

- Manage complex scenarios, including mid-term upgrades, additional products/licenses, co-terming, amendments, prorations, and other contract changes.

- Partner closely with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows.

- Maintain meticulous attention to contract details, ensuring alignment with billing policies.

- Ensure quality and accuracy while understanding deal priorities and executing transactions in line with business requirements and timelines.

- Support deal structuring, including drafting and reviewing commercial language, terms, and clauses, and participate in calls with Sales and internal teams to clarify deal requirements and resolve issues.

- Analyze order management processes and identify opportunities to simplify, standardize, automate, and improve workflows, reducing manual effort, errors, and turnaround time.

- Assist with revenue recognition processes and support audit requirements.

- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.





- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.

Qualifications

- 5+ years of experience in Order Management, Quote-to-Cash, Deal Operations, Sales Operations, Revenue Operations, or a similar function.

- Experience supporting SaaS/subscription-based businesses.

- Bachelor s degree in accounting, Finance, Business, or Management preferred.

- Strong problem-solving and analytical skills, with exceptional attention to detail.

- Excellent communication and stakeholder-management skills, with the ability to collaborate across functions, levels, and geographies.

- Experience with CRM and CPQ systems; knowledge of EX CX platforms is a plus.

- Customer-focused and collaborative mindset, with a focus on improving processes and customer experiences.

- Advanced proficiency in Microsoft Excel and working knowledge of Google Workspace, Word, and PowerPoint.

- Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced, quarter-end environment.

- Growth mindset, with the ability to thrive in a energetic and ever-changing environment, embrace change, learn quickly, and continuously improve.

- Self-driven and committed to continuous learning and professional development.

- Willing to work in 8 PM to 5 AM IST shift.

If you are detail-oriented, passionate about process improvement, and thrive in a fast-paced SaaS environment, we encourage you to apply!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Analyst - Order Management (Deal Desk) (Chennai)
🏢 FreshWorks
📍 Chennai