Job Title-Spanish Helpdesk Support Associate / Service Desk

Associate (Spanish Language)

Location-Noida 144

Working Days-5 (Rotational)

10 hours shift

One way cab for odd hours

Salary- up to7 LPA

Immediate joiners only

Eligibility

- Spanish language proficiency preferred (typically B1/B2 level certification)
- Positive English communication skills (written and verbal
- Experience- Min 1 Year in Spanish Technical Support

Key Responsibilities
- Provide Level 1 (L1) IT support to users through phone, email, and chat.
- Handle incidents, service requests, and troubleshooting tickets.
- Communicate with German-speaking customers regarding technical issues.
- Log, track, update, and escalate tickets when required.
- Troubleshoot basic issues related to:
- Windows operating systems
- MS Office applications




- PC hardware and peripherals
- Network connectivity
- Password resets and account access
- Coordinate with internal technical teams for issue resolution.
- Ensure adherence to Service Level Agreements (SLAs).

Required Skills: Spanish language proficiency (B1/B2 preferred).

Good customer service and communication skills.

Basic knowledge of: Windows OSMS Office Hardware and software troubleshooting IT Service Management (ITSM) concepts

Problem-solving and analytical skills.

Ability to work in rotational shifts and a 24/7 support environment.

Riya Puri

(phone hidden)

[email protected]

📌 Spanish IT Support (Greater Noida)
🏢 NLB Services
📍 Greater Noida