: SAP VIM Functional Consultant (Staff Augmentation)

Role Overview

We are seeking an experienced SAP Vendor Invoice Management (VIM) Functional Consultant to provide staff augmentation support through the remainder of the year. Working under the strategic and operational direction of the Invoicing Tech Lead, this role will focus on stabilizing the SAP Invoicing support landscape by reducing operational backlog, improving support processes, and strengthening the capabilities of the AMS organization.

The consultant will serve as the subject matter expert for SAP VIM, driving execution across incident resolution, knowledge management, Operations process standardization, and continuous improvement. Success in this role will be measured not only by clearing existing work but by leaving behind sustainable practices, documentation, and automation that improve long-term operational support.

This role requires a highly independent, action-oriented individual who can quickly assess the current state, identify improvement opportunities, and execute with minimal direction.

Key Responsibilities

Working under the guidance and priorities established by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

SAP VIM Operational Support

- Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
- Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
- Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
- Partner with AMS resources to improve the quality and speed of issue resolution.
- Identify recurring production issues and recommend permanent corrective actions.

AMS Stabilization & Capability Building
- Partner with the Invoicing Tech Lead to stabilize the AMS support model.
- Assess current support processes, documentation, and operational maturity.
- Identify knowledge gaps within the AMS team and implement improvements.
- Establish repeatable operational practices that improve support quality and consistency.
- Mentor AMS team members to increase functional capability and reduce dependency on key individuals.

Knowledge Management




- Inventory existing support documentation and knowledge assets.
- Create, update, and organize functional knowledge articles, troubleshooting guides, and operational runbooks.
- Develop documentation that enables faster incident resolution and knowledge transfer.
- Ensure documentation is maintainable and aligned with operational best practices.

Training & Enablement
- Develop a standardized onboarding and training plan for new AMS team members supporting SAP VIM.
- Create role-based training materials and learning paths.
- Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
- Identify opportunities to improve functional knowledge across both IT and business users.

Continuous Improvement & Shift Left
- Analyze incident and service request trends to identify recurring issues and operational inefficiencies.
- Recommend and implement improvements that reduce support volume and improve system stability.
- Identify opportunities to shift work left through improved documentation, user enablement, automation, and process improvements.
- Partner with development and functional teams to propose long-term solutions for recurring problems.

AI & Knowledge Innovation
- Identify opportunities to leverage Generative AI to improve operational support.
- Design and develop a GPT-based knowledge assistant or similar AI persona to help end users and AMS analysts self-resolve common issues.
- Structure knowledge content to maximize AI usability and searchability.
- Recommend additional opportunities for AI-enabled support within the invoicing domain.

Cross-Functional Collaboration
- Work closely with the Invoicing Tech Lead, AMS resources, business stakeholders, developers, and ERP delivery teams.




- Provide clear recommendations for operational improvements based on data and observed support patterns.
- Escalate architectural or strategic decisions while independently executing day-to-day priorities.
- Contribute to a culture of continuous improvement and operational excellence.

Required Technical Expertise

SAP Applications

- SAP Vendor Invoice Management (OpenText VIM)
- SAP FI
- SAP MM
- Invoice Processing
- Workflow Configuration
- Exception Handling
- Invoice Approval Processes

Operational Support
- Production Support
- Incident Management
- Service Request Management
- Root Cause Analysis
- Problem Management
- Knowledge Management

Continuous Improvement
- Operational Process Improvement
- Documentation Development
- Training Development
- Support Model Optimization
- KPI Analysis
- Shift Left Strategies

AI & Automation
- Generative AI knowledge assistants (e.g., GPT)
- Knowledge base optimization
- Self-service enablement
- Process automation concepts

Qualifications
- Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
- Demonstrated success leading production support stabilization initiatives.
- Solid understanding of SAP FI, MM, and invoice processing workflows.
- Experience creating operational documentation, knowledge bases, and onboarding materials.
- Experience analyzing support metrics and implementing continuous improvement initiatives.
- Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
- Excellent analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills with the ability to simplify complex functional concepts.

Desired Characteristics The ideal consultant is:
- Action-oriented and self-directed.
- Comfortable operating in ambiguous environments.
- Focused on execution and measurable outcomes.
- Passionate about operational excellence and knowledge sharing.
- Skilled at building sustainable support capabilities rather than simply resolving tickets.
- Able to quickly earn credibility with both business users and technical teams.

📌 SME - SAP VIM (Bengaluru)
🏢 Triad Square Infosec
📍 Bengaluru