23 Aug
|
AM Infoweb
|
Pune
Job Description
Key Responsibilities
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Lead, coach and mentor a team of Customer Support Executives.
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Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
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Conduct huddles, feedback sessions and performance reviews.
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Handle customer escalations and ensure timely resolution.
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Prepare daily/weekly MIS reports.
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Coordinate with QA, Training, HR and Operations.
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Build a positive, high-performance team culture. Eligibility
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Minimum 1 year of on-paper Team Leader experience (Mandatory).
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International BPO / International Voice background.
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Graduation is Mandatory.
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Excellent communication and people management skills.
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Immediate joiners preferred.
📌 Team Lead Pune
🏢 AM Infoweb
📍 Pune