To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.
Duties and Responsibilities
Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates.
Ensure legal guidelines are complied with while repossessing products.
Maintain accurate records of customer interactions and transactions.
Provide regular reports on collection activities and performance.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Case to Case tracking.
Resolution at per AOP within agreed timelines.
Portfolio Management.
Debt Collection Strategy.
Target Achievement.
Regulatory Compliance.
Reporting and Analysis.
Risk Management.
Team Leadership.
Vendor Management.
Co-ordinating with internal and external clients.
Required Qualifications and Experience
(Repeated content as in Duties and Responsibilities)