Role Overview :

As a ServiceNow Architect, you will serve as the technical visionary and strategic lead for our enterprise-wide service management initiatives. You will operate at the intersection of business requirements and technical execution, collaborating closely with global stakeholders, process owners, and cross-functional engineering teams to design robust, scalable, and high-performing ServiceNow ecosystems. Your daily responsibilities involve translating complex business challenges into elegant architectural solutions, overseeing the integrity of the CMDB, and driving the adoption of up-to-date UI frameworks.

By spearheading these digital transformations, you will directly influence operational efficiency, enhance user experience, and ensure our platform architecture remains a catalyst for long-term business growth.

Key Responsibilities :

- Design and govern end-to-end ServiceNow architectures, ensuring that all technical implementations align with long-term business objectives and industry best practices.
- Lead the integration strategy for complex third-party systems, ensuring seamless data flow and process automation across the enterprise landscape.
- Oversee the health and maturity of the Configuration Management Database (CMDB), establishing rigorous data governance models to support accurate reporting and incident resolution.
- Architect intuitive and responsive user experiences using the ServiceNow UI Builder and Service Portal Framework to drive high adoption rates among end-users.




- Provide expert-level guidance on ServiceNow HRSD implementations, streamlining employee lifecycle management and improving service delivery standards.
- Mentor technical teams and provide architectural oversight during the full software development lifecycle, ensuring code quality, performance optimization, and system scalability.

Required Skillset :

- Demonstrated mastery in designing complex ServiceNow solutions, with a deep understanding of the platforms core modules and integration capabilities.
- Proven ability to architect and maintain a robust CMDB, ensuring data accuracy and alignment with ITIL frameworks.
- Advanced proficiency in modern development frameworks, specifically ServiceNow UI Builder and Service Portal, to create high-impact, user-centric interfaces.
- Strong functional knowledge of ServiceNow HRSD, with the ability to map complex HR workflows into automated, efficient platform processes.
- Exceptional communication and stakeholder management skills, capable of articulating technical architectural decisions to non-technical leadership and executive teams.
- Ability to thrive in a distributed, remote-first environment, maintaining high levels of autonomy and collaboration across multiple time zones.
- A minimum of 10 - 16 years of professional experience in IT service management and platform architecture, preferably within large-scale enterprise environments.
- A Bachelors or Masters degree in Computer Science, Information Technology, or a related field, complemented by relevant ServiceNow certifications.

📌 ServiceNow Architect (India)
🏢 Volto Consulting
📍 India