Role: Service and Experience Specialist The Service and Experience Specialist ensures consistent service quality, operational discipline, and brand-standard execution across assigned stores in the Region. This includes grooming checks, service standards, Operational Checklist, F&B; service discipline, Friends Of Aukera inventory management, and support during events and promotions.

1. Core Responsibilities

2.1 Service Excellence Conduct service audits across assigned stores.

Evaluate customer greeting, engagement, product presentation and selling behaviour.

Ensure service SOP adherence and brand-aligned customer experience.

Provide feedback for NPS improvement and service consistency.

2.2 Grooming & Etiquette Standards

Conduct grooming checks for all store staff daily/weekly.

Ensure

Uniform compliance and neatness

Personal hygiene, hair, nails, accessories within brand norms

Name badges worn correctly

No mobile use on shop floor

Professional posture, communication and conduct

Document grooming deviations and ensure corrective action.

2.3 Store Operations & F&B; Readiness

Check store environment readiness: housekeeping, lighting, scent, safety.

Ensure F&B; service standards:

Water/refreshments offered consistently

Serving trays, glassware/cups clean and maintained

Hygiene practices followed

F&B; inventory (water, tea/coffee supplies) tracked and replenished

Ensure guest areas maintain premium brand feel.

repair and maintainance scheduling

2.4 Inventory Management & Controls

Verify adherence to secure product handling SOPs.

Check display upkeep and VM product alignment.

Base Stocklist and Props assessment

Marketing Collaterals : Stock assessment

*Quantity consumption vs. Walkin report





2.5 Friends of Aukera (FOA) – Loyalty Programme Tracking

Ensure staff explain FOA benefits to every eligible customer.

Audit the accuracy of customer data captured in FOA and bigin along with Store managers

Ensure and be part of everyday Store briefing.

Ensure communication materials (QR codes, tent cards) are visible at store.

- Identify staff/service gaps impacting FOA sign-ups.

2.6 Process Tracking & Reporting

Maintain structured checklists for service, grooming, F&B;, inventory and FOA.

Prepare weekly audit dashboards with red/green flags.

- Track completion of action points and escalate non-compliance.

2.8 Current Store Support

Conduct pre-opening SOP readiness checks.

Train staff on grooming, service SOPs, F&B;

- Support VM, inventory setup, and system readiness.

1. Functional Competencies

Service orientation and communication

Detail orientation and discipline

Grooming and etiquette understanding

POS and CRM knowledge

- Reporting and checklist discipline

1. Behavioural Competencies

Professional conduct Customer-first attitude

Integrity and confidentiality

Ability to collaborate with multiple store teams

- Ownership and follow-through

1. Ideal Background

Retail: jewellery, fashion, beauty Hospitality: Premium. no fast food chain.

1. Growth Path (Cross-Functional)

Retail Store Leadership** – Service Manager → Cluster Manager -> Regional Manager
1. Work Environment & Expectations

70% store visits, 30% reporting

Weekend/peak day availability High grooming and communication standards

Ability to travel across cluster

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service & Experience Specialist (Hyderabad)
🏢 Aaryak Jewellery
📍 Hyderabad