Role & responsibilities

- Attend to post-sales customer complaints and service requests for electrical and switchgear products.

- Diagnose and troubleshoot electrical faults, product issues, and operational problems.

- Carry out repairing, maintenance, testing, and commissioning of electrical equipment at customer sites.

- Provide on-site technical support and service to customers.

- Travel to customer locations within Uttarakhand, including remote and industrial areas, as required.

- Coordinate with customers to understand technical issues and ensure timely resolution of complaints.

- Conduct inspections and identify the root cause of equipment/product failures.

- Prepare service reports, complaint records, and job completion reports after site visits.

- Coordinate with the technical/OEM team for issues requiring further technical assistance or replacement.

- Maintain professional communication and good customer relationships during service visits.

- Ensure adherence to electrical safety procedures and company service standards.

- Assist in installation, testing, commissioning, and demonstration of products whenever required.

Preferred candidate profile

- Diploma / ITI in Electrical Engineering / Electrical Trade.

- 02 years of experience in electrical maintenance, field service, switchgear, or industrial electrical products. Freshers with relevant technical knowledge may also be considered.

- Good knowledge of electrical wiring, fault finding, troubleshooting, testing, and basic maintenance.

- Basic understanding of MCBs, MCCBs,



changeover switches, contactors, starters, panels, and other electrical/switchgear products will be an advantage.

- Ability to diagnose electrical and equipment-related problems and carry out on-site repairs and maintenance.

- Comfortable working at customer sites and travelling anywhere within Uttarakhand as required.

- Should be comfortable with field work and travelling to industrial and remote locations.

- Good communication and interpersonal skills for dealing with customers professionally.

- Should be able to prepare basic service reports and complaint records.

- Ability to work independently and take responsibility for resolving customer complaints.

- Two-wheeler and valid driving license preferred.

- Willingness to learn about new electrical products and technologies.

- Candidates with experience in switchgear, electrical panels, industrial automation, or electrical product servicing will be preferred.

- Only candidates who are genuinely interested in a field-based Sales & Service career and are willing to take responsibility for customer service and travel should apply. Casual or non-serious candidates are requested not to apply.

- The candidate should demonstrate commitment, punctuality, skilled conduct, and a willingness to stay and grow with the organization.

Important: This is a field-oriented position and requires regular travel across Uttarakhand. Candidates who are not comfortable with travelling or on-site service work are requested not to apply.

📌 Service Engineer (Dehradun)
🏢 Dhruvik Electrical Solutions
📍 Dehradun