– SERVICE ENGINEER

Department: Service / After Sales

Position: Service Engineer

Location: Indore & Bhopal, Madhya Pradesh

Industry: Construction & Heavy Equipment

Brands: Doosan / Bobcat & CONMAT

Reporting To: Service Manager / Branch Manager

Employment Type: Full-Time

Travel: Extensive travel to customer/project sites as required

1. Job Purpose

To provide efficient technical and after-sales service support for Doosan/Bobcat and CONMAT construction equipment, ensuring maximum machine uptime, quick resolution of breakdowns, customer satisfaction, and growth of the dealership's service and spare-parts business. The role will involve field service, machine installation and commissioning, preventive maintenance, troubleshooting, warranty support, customer coordination, and service documentation.

2. Key Responsibilities

A. Field Service & Troubleshooting

* Attend customer breakdowns and service calls within the assigned territory.

- Diagnose and resolve mechanical, hydraulic, electrical and engine-related problems.
- Carry out inspection, repair, maintenance and machine health checks at customer sites.
- Minimize machine downtime through quick and effective troubleshooting.
- Conduct preventive and corrective maintenance as per OEM/service schedules.
- Identify recurring technical issues and recommend permanent corrective actions.

B. Installation & Commissioning

* Carry out installation, erection and commissioning of new machines/equipment.

- Conduct pre-delivery inspection (PDI) and machine readiness checks.
- Ensure proper machine setup before handing over equipment to the customer.
- Conduct machine testing and performance checks after installation/repair.
- Provide basic operator training regarding machine operation, safety and maintenance.

C. Customer Support

* Maintain professional relationships with customers, operators and site personnel.
- Understand customer complaints and provide timely technical solutions.
- Explain machine maintenance requirements and recommend best operating practices.
- Follow up with customers after service to ensure satisfactory resolution.
- Escalate critical technical issues to the Service Manager/OEM technical team.

D. Warranty & Service Documentation

* Handle warranty-related service cases as per company/OEM procedures.
- Prepare accurate job cards, service reports, inspection reports and warranty claims.




- Record machine breakdown history, service activities and replaced components.
- Ensure timely submission and closure of service reports.
- Maintain proper records of machine serial numbers, service history and customer complaints.

E. Spare Parts & After-Sales Business

* Identify defective/replacement parts during service visits.
- Prepare and recommend spare-parts requirements to customers.
- Coordinate with the Parts Department for availability and timely supply.
- Generate opportunities for spare-parts sales, repair jobs, AMC/service contracts and preventive maintenance.
- Support the dealership in achieving assigned service and parts revenue targets.

F. Coordination & Reporting

* Coordinate with Sales, Parts, Workshop and Service teams.
- Plan daily field visits based on breakdowns, scheduled services and customer requirements.
- Submit daily/weekly service activity reports to the reporting manager.
- Maintain customer and machine databases.
- Monitor pending service calls and ensure timely closure.
- Report major technical issues and recurring failures with root-cause analysis.

G. Safety & Compliance

* Follow all company, OEM and customer-site safety procedures.
- Use appropriate PPE and ensure safe working practices at customer sites.
- Ensure machines are serviced and repaired according to prescribed technical standards.
- Maintain good housekeeping and safe handling of tools, parts and equipment.

3. Required Technical Skills

* Strong knowledge of construction/heavy equipment.

- Positive understanding of:
- Diesel engines
- Hydraulic systems
- Transmission systems
- Electrical systems
- Sensors and control systems
- Mechanical components
- Preventive maintenance
- Breakdown troubleshooting
- Ability to read basic hydraulic/electrical diagrams.
- Knowledge of diagnostic tools and service equipment.
- Basic knowledge of MS Office and service reporting systems.

Doosan/Bobcat's equipment portfolio includes loaders, compact track loaders, backhoe loaders,



mini excavators, forklifts and other equipment, while CONMAT operates in construction equipment including batching plants, concrete mixers, pavers, pumps and self-loading mixers.

4. Educational Qualification

Preferred:

- Diploma / B.E. / B.Tech in:
- Mechanical Engineering
- Automobile Engineering
- Electrical Engineering
- Relevant technical qualification

5. Experience

* 2–5 years of relevant experience in construction equipment, heavy machinery, earthmoving equipment, concrete equipment or a similar industry.

- Experience with OEM/dealership service operations will be preferred.
- Candidates with strong hands-on technical knowledge may also be considered.

6. Required Competencies

* Strong troubleshooting and problem-solving ability
- Customer-oriented approach
- Good communication skills
- Ability to work independently in the field
- Good coordination and follow-up skills
- Willingness to travel extensively across Indore, Bhopal and surrounding territories
- Ability to work under pressure and attend urgent breakdown calls
- Strong service documentation and reporting skills
- Teamwork and professional behaviour

7. Key Performance Indicators (KPIs)

* Number of service/breakdown calls attended
- First-time resolution rate
- Average machine downtime / MTTR
- Preventive maintenance completion
- Customer satisfaction
- Service call closure within TAT
- Job-card and service-report accuracy
- Warranty claim submission and closure
- Spare-parts sales generated through service
- AMC/service contract leads
- Service revenue achievement
- Machine uptime and repeat-breakdown reduction

8. Preferred Candidate Profile

Ideal candidate: A technically strong and customer-focused Service Engineer having hands-on experience with construction/heavy equipment, capable of independently handling field breakdowns, machine commissioning, preventive maintenance and customer complaints.

Preferred Industry Experience:

Construction Equipment / Earthmoving Equipment / Concrete Machinery / Heavy Machinery / Mining Equipment / Material Handling Equipment / OEM Dealership.

Location: Indore & Bhopal, Madhya Pradesh

Salary: As per experience and industry standards

Joining: Immediate / Short Notice Preferred

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Service Engineer (Indore)
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