Role & responsibilities

Global Service Delivery Support

- Support the global endtoend HR service delivery ecosystem, ensuring alignment and consistency across channels, processes, regions and stakeholders.

- Maintain data standards, improve data quality, support validation, cleansing, migration and integration, and uphold MDM frameworks.

Operations Standardization

- Partner closely with local Country HR Operations teams to understand countryspecific processes, regulatory requirements, and pain points.

- Facilitate alignment between global processes and local execution, supporting standardization where possible and local adaptation where required.

Vendor Performance Management

- Monitor the outsourced Contact Services vendor, review performance data, identify quality or knowledge defects, and ensure process adherence.

- Manage updates to knowledge articles, documentation, and workflows based on insights gathered from vendor performance.

AI / Tech Enablement

- Identify opportunities to streamline processes, reduce manual effort, and enhance scalability through automation, AI, and digital tools.

- Partner with Technology, Product, and HR Operations teams to design and implement techenabled improvements, including new tools, enhancements, and AI capabilities across the service delivery ecosystem.

Operational Governance & Quality Insights





- Uses SuccessFactors data and service metrics to identify process and data defects, conduct rootcause analysis, partner with global owners to improve and implement sustainable fixes.

- Maintain key documentation (process maps, SOPs, knowledge content), support audit/compliance by identifying vulnerabilities and ensuring data integrity, and create reporting/insight dashboards for stakeholders.

Qualifications

Required

- 10+ years of experience in HR Operations, HR Shared Services, or a related HR support function.

- Working knowledge of SuccessFactors (Employee Central and related processes).

- Experience collaborating with outsourced vendors or contact center operations.

- Strong operational curiosity and a continuousimprovement mindset.

- Datadriven with a knack for identifying patterns and systemic issues.

- Strong analytical and problemsolving skills, including trend analysis and rootcause identification.

- Ability to work effectively in a global, matrixed environment with diverse stakeholders.

- Strong communication skills and ability to translate complex issues into explicit recommendations.

Preferred

- Experience with AIenabled HR tools, workflow automation, or digital transformation initiatives.

- Background in process improvement methodologies (Lean, Six Sigma, Kaizen).

- Familiarity with case management and knowledge management platforms.

📌 Service Delivery Specialist - Process & Data Management (Bengaluru)
🏢 Cargill
📍 Bengaluru