Are you experienced in International Voice / First-Party Collections and looking for your next chance? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon!
Location: Gurgaon (GGN) – Work from Office
Role: Collections Specialist
Work Week: 5 Days | 2 Rotational Offs
Shift: Rotational Shifts
Cab: Free Both-Way Cab Facility
Key Responsibilities
• Handle inbound & outbound calls with U.S.-based customers
• Manage past-due accounts with empathy and professionalism
• Resolve billing disputes and account-related concerns
• Negotiate realistic payment arrangements
• Maintain accurate CRM notes, payment promises & account records
• Deliver excellent customer service while achieving collection goals
What We’re Looking For
Prior experience in First-Party Collections / International Customer Support
U.S. Voice experience preferred
Minimum B2 English proficiency
Strong communication & conflict-resolution skills
High emotional intelligence and customer-handling ability