Job Description

We are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.

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Key Responsibilities

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Handle inbound customer calls related to printer products and services.

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Understand customer issues and provide appropriate troubleshooting guidance.

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Assist customers with basic printer setup, usage, and technical concerns.

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Follow standard troubleshooting procedures and process guidelines.

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Provide accurate and courteous resolutions while maintaining a positive customer experience.

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Escalate complex technical issues to the appropriate support team when required.

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Maintain professionalism and meet defined quality and productivity targets.

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Eligibility & Assessment Criteria

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Voice Process experience is preferred; freshers with valuable communication & basic computer knowledge may also be considered.

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Valuable verbal communication and customer-handling skills.

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Candidates should be comfortable working in a rotational shift workplace.

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Language Requirements

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We are hiring candidates proficient in the following languages:

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Bengali: 8 openings

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Tamil: 2 openings

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Kannada: 3 openings

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Malayalam: 2 openings

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Work Schedule

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Working Days: 6 days per week

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Weekly Off: 1 rotational off

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Shift Window: 9:00 AM to 9:00 PM

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Shift Duration: Any 9-hour shift within the given window

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Ideal Candidate

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The ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Technical Support Thane
🏢 TP
📍 Thane