Job Description

Key Responsibilities:

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Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers.

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Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements.

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Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements.

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Create, update, and maintain customer master data in SAP.

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Proactively communicate order status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required.

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Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality, and Finance to ensure timely execution of customer orders.

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Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules.

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Escalate critical issues to the Team Lead, Manager, or Head of Department when guidance or intervention is required.

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Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support.

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Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling.

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Key Skills and Competencies:

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Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles.

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Team collaboration and cross-functional coordination.

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Basic knowledge of SCM processes.

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Working knowledge of ERP/SAP.

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Basic Excel skills.

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Time management and adherence to deadlines.

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Explicit written and verbal communication.

📌 Customer Service Executive Pune
🏢 Würth Industry India
📍 Pune