The E-commerce Sales Executive is responsible for managing online sales across e-commerce platforms, increasing revenue, optimizing product listings, handling customer queries, coordinating with logistics, and ensuring a smooth online shopping experience.
Key Responsibilities:
Manage sales on e-commerce marketplaces and the company website.
Create, update, and optimise product listings.
Monitor inventory and coordinate stock availability.
Process and track customer orders.
Handle customer inquiries, returns, and complaints professionally.
Plan and execute online promotions and sales campaigns.
Analyse sales reports and identify growth prospects.
Coordinate with marketing, warehouse, and logistics teams.
Ensure timely order fulfilment and customer satisfaction.
Requirements:
Bachelor's degree in Business, Marketing, or a related field.
1–3 years of experience in e-commerce or online sales.
Knowledge of online marketplaces and e-commerce operations.
Valuable communication and analytical skills.
Proficiency in Microsoft Excel and basic reporting.
Key Skills:
E-commerce operations
Sales and customer service
Inventory management
Data analysis
Communication and negotiation
Problem-solving
Time management