Educational Requirements

Bachelor of Engineering

Service Line

Enterprise Package Application Services

Responsibilities
Handle endtoend SAP CRMISU implementation and support activities independently.
Lead requirement gathering, business discussions, and process design with clients.
Manage key Utility processes like Movein/Moveout, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
Prepare highquality Functional Specifications, Process Documents, and design deliverables.
Troubleshoot issues effectively using robust debugging, analysis, and root-cause methods.
Coordinate with crossfunctional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
Act as a client-facing lead, ensuring timely delivery, explicit communication, and stakeholder alignment.

Technical and Skilled Requirements
Minimum 5+ years of experience in the SAP CRMISU landscape,



covering both implementation and support.
Strong domain understanding of Electricity, Gas, and Water Utility industries.
Expertise in CRMISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.

Preferred Skills
Technology->SAP ISU Billing->SAP IS- Utilities

📌 Sap Crm Isu Consultant Bengaluru
🏢 Infosys
📍 Bengaluru