G5 engineers perform deeper troubleshooting of storage and backup settings, manage routine provisioning tasks, and support scheduled operational activities.
Key Responsibilities
Troubleshoot moderately complex storage issues:
LUN accessibility
Pathing/multipathing issues
High latency alerts
Storage pool warnings
Perform provisioning and routine tasks under SOP:
LUN creation and mapping
NAS share creation
Quota management
Troubleshoot backup failures at a deeper level:
Client configuration issues
Network connectivity errors
Media server issues
Storage target unavailability
Perform restores of files/folders/databases after validation.
Monitor and manage tape libraries, media pools, retention schedules.
Support patching, firmware upgrades (pre-checks/post-checks).
Analyze logs to identify recurring backup issues.
Mentor G4 engineers and review their ticket quality.