We are looking for a skilled Salesforce Service Cloud Specialist to join our team at Forward Eye Technologies, an industry leader in E-Learning/EdTech. The ideal candidate will have 8 years of experience and be available to start on or before January 29, 2026.
Roles and Responsibility
Collaborate with cross-functional teams to design and implement Salesforce solutions that meet business requirements.
Develop and maintain technical documentation for Salesforce implementations.
Provide training and support to end-users on recent Salesforce features and functionality.
Troubleshoot and resolve technical issues related to Salesforce implementation.
Analyze customer feedback and provide recommendations for process improvements.
Work closely with the development team to identify and prioritize project requirements.
Job Requirements
Robust understanding of Salesforce Service Cloud platform and its applications.
Experience with Agile methodologies and version control systems like Git.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Robust analytical and troubleshooting skills.
Familiarity with Hemti is a plus.
Yes response to question about joining the company.