Key Roles & Responsibilities:
Handle inbound and outbound customer interactions via phone, email
Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
Provide accurate information about Zebronics products, features, and service policies.
Log customer interactions and maintain records in CRM/helpdesk systems.
Manage warranty claims and RMA processes as per company guidelines.
Coordinate with service centers, logistics, and technical teams for issue resolution.
Escalate complex or unresolved issues to the concerned department in a timely manner.
Ensure adherence to defined TAT (Turnaround Time) and quality standards.
Maintain high levels of customer satisfaction and service excellence.




Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:
Excellent communication in English, Hindi & Tamil.
Robust problem-solving and troubleshooting skills.
Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
Experience with CRM/helpdesk tools is an added advantage
Ability to handle voice, and Email Support effectively.
Positive multitasking and time management abilities.
Customer-centric attitude with solid interpersonal skills.
Proficiency in MS Office (Excel, Word).

📌 Customer Support Hindi Speaking Chennai
🏢 Zebronics
📍 Chennai