BPO Voice Process – Customer Support ExecutiveJob Title: Customer Support Executive – Voice Process

Department: Customer Service / BPO

Employment Type: Full-Time

Experience: 0–5Years

Location: [Location]

Work Mode: Work From Office (WFO)

Shift: Rotational Shifts / Night Shifts, as applicable

Job SummaryWe are hiring enthusiastic and customer-focused Customer Support Executives for our Voice Process team. The candidate will be responsible for handling customer calls, understanding queries, providing appropriate resolutions, and ensuring a positive customer experience.

Freshers with positive communication skills are welcome to apply.
Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.
Understand customer queries and provide accurate and timely resolutions.
Maintain excellent customer service and communication standards.
Follow defined processes, SOPs, quality guidelines, and escalation procedures.
Record and update customer interactions accurately in CRM/system.
Escalate complex issues to the appropriate team when required.
Handle customer complaints with patience and a customer-first approach.
Achieve defined productivity, quality, AHT, CSAT, and other process targets.




Work effectively as part of a team and contribute to overall business goals.
Eligibility & Requirements12th Pass / Graduate in any discipline.
Freshers and experienced candidates can apply.
Excellent verbal communication skills.
Valuable listening and problem-solving abilities.
Basic computer knowledge and typing skills.
Customer-oriented attitude with good interpersonal skills.
Comfortable working in rotational/night shifts, depending on the process.
Candidates should be comfortable working from office.

Key SkillsVoice Process | BPO | Customer Support | Customer Service | Call Handling | Communication Skills | English Communication | Problem Solving | Active Listening | CRM | Inbound Calls | Outbound Calls
What We OfferCompetitive salary and performance incentives.
Training and professional development.
Career growth opportunities.
Supportive work setting.
Employee benefits as applicable.
Opportunities to work with reputed domestic/international clients.

Selection ProcessHR Screening → Communication/Voice Assessment → Operations Interview → Final Selection

📌 Customer Support Executive Bengaluru
🏢 Glympse human capital services
📍 Bengaluru