23 Aug
|
Zeno Health
|
Mumbai
23 Aug
Zeno Health
Mumbai
Key Responsibilities
Handle 120–150 outbound/inbound calls per day while maintaining productivity targets.
Verify prescriptions and ensure the right medicine is recommended and dispensed.
Provide accurate information on dosage, usage, substitutes, and medicine availability.
Confirm the customer's delivery address, contact number, and order details before processing.
Resolve customer queries with empathy and maintain high call quality standards.
Coordinate with stores and the operations team for timely order fulfillment.
Maintain accurate records of every customer interaction in the CRM system.
Follow Pharmacy Council guidelines and company SOPs for patient safety and compliance.
📌 Telecalling Executive Mumbai
🏢 Zeno Health
📍 Mumbai