REQUIREMENT: Manager - CRM

QUALIFICATIONS: Any Graduate/ Post Graduate

EXPERIENCE: 8 -12 years.

LOCATION: HEAD OFFICE / SITE

CTC OFFERED: Best in the industry

INDUSTRY: Real Estate

COMPANY: Kean Construction Pvt Ltd

JOB DESCRIPTION:
Lead the CRM team to ensure timely, effective, and customer-focused service delivery.
Manage end-to-end customer lifecycle from booking to possession and post-possession support.
Drive collection targets; review and approve demand letters, payment reminders, and reconciliations.
Handle escalated customer issues with tact and ensure effective resolution.
Oversee execution and registration of agreements, RERA compliance, and documentation accuracy.
Coordinate with Sales, Legal, Finance, Projects, and Facility teams for seamless process execution.
Monitor delayed payments, interest calculations, and ensure compliance with company policies.




Plan and supervise the possession and handover process ensuring customer satisfaction.
Maintain updated and organized customer data (digital and physical records).
Prepare MIS reports and dashboards on collections, documentation, and service metrics for management review.
Identify areas for process improvement and implement initiatives to enhance customer experience.

Skills & Competencies:
Excellent communication and interpersonal skills
Solid understanding of real estate documentation and RERA compliance
Proficiency in CRM and ERP systems (Farvision / Salesforce etc.)
Analytical and data-driven approach
Problem-solving and conflict-resolution skills
Ability to lead a team and manage multiple stakeholders

REPORTING TO: DGM/ GM CRM.

LOCATION: Site Office/ HO

📌 Manager Crm Mumbai (India)
🏢 Kean Construction
📍 India