Role & responsibilities :
Plan, schedule, and track Service Technicians for daily operations.
Coordinate with technicians to complete client visits.
Act as the first point of contact for clients.
Assist with travel and logistics arrangements for technicians.
Coordinate spare parts requirements for clients.
Manage spare parts process from enquiry to shipment and delivery.
Maintain in-house spare parts inventory.
Prepare and send service quotations and proforma invoices (PI).
Coordinate with accounts for payment follow-ups and technician advances.
Work with Service Head to improve office processes.
Support performance review coordination for Service Technicians.

Preferred candidate profile




Ability to analyze trends and identify deviations from standards.
Skilled in implementing creative cross-functional solutions.
Proficient in relevant software applications.
Robust communication skills for explaining complex information clearly.
Ensures compliance with company policies and business processes.
Handles sensitive matters with professionalism and excellent customer service.
Team-oriented with ability to give and receive constructive feedback.
Valuable calendar management and scheduling skills.

📌 Service Coordinator Mumbai (India)
🏢 Excel Electro Industries & Leasing
📍 India