Job Summary

We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Requirements
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Positive communication skills with 1+ Years of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift.
Excellent Verbal Communication skills.
Good communication (demonstrate robust reading comprehension, writing and verbal skills) in English and Polish.

Responsibilities
Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
Valuable troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

📌 Helpdesk Associate Itsm Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru