Customer Service Executive

Location: Andheri West

Department: Customer Service / Operations

Reports To: Operations Manager

Salary: ₹10,000 – ₹12,000 per month

Job Purpose

Handle customer queries, orders, delivery coordination and complaints while ensuring timely communication, follow-ups and issue resolution.

Key Responsibilities
Handle customer queries, orders, requests and complaints professionally.
Coordinate with Sales, Production, Dispatch, Quality and Finance for timely resolution.
Follow up on orders, production status, dispatches and deliveries.
Track customer complaints and ensure timely closure of pending issues.
Maintain customer records, order details, follow-ups and documentation.
Prepare and maintain MIS reports for orders, complaints and follow-ups.




Ensure accurate communication with customers regarding order and delivery status.
Maintain a positive customer experience through proper coordination and timely resolution.

Required Skills
Valuable communication and customer-handling skills.
Solid follow-up and coordination abilities.
Basic MS Excel and MIS knowledge.
Positive attention to detail and ownership.
Ability to coordinate with multiple internal departments.
Customer-focused and solution-oriented approach.

Candidate Profile
Graduate in any discipline.
Fresher or candidates with relevant experience in Customer Service / Sales Coordination / Order Processing can apply.
Manufacturing/B2B experience will be an added advantage.

📌 Customer Success Executive Mumbai
🏢 Glutape India Private
📍 Mumbai