Customer Support Associate — Kloth

Location:

Bengaluru

Employment Type:

Full-time

Experience:

0–2 years

Compensation:

~₹12,000/month to ~₹20,000/month

About Kloth

Kloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered
Tryals (Virtual Try-On)

, and fast delivery to make the shopping experience more seamless for customers.

We’re looking for a
Customer Support Associate

who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.

What You’ll Do
Handle customer queries across
WhatsApp, chat, phone, and other support channels

.
Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.
Assist customers with the
Tryals / AI Virtual Try-On

experience.
Respond quickly and accurately while maintaining a friendly and skilled tone.
Take complete ownership of customer issues and follow through until resolution.
Coordinate with the




Operations, Delivery, Product, and Business teams

to resolve issues.
Proactively communicate with customers about delays, order updates, or other issues.
Identify recurring customer problems and share insights with the internal team.
Maintain accurate records of customer queries, complaints, and resolutions.
Help improve FAQs, support processes, and customer communication templates.

What We’re Looking For
1–2 years of experience in
customer support, customer experience, e-commerce, operations, or a similar role

.
Excellent written and verbal communication skills.
Robust problem-solving and ownership mindset.
Patient, empathetic, and comfortable handling difficult customer situations.
Comfortable communicating with customers over WhatsApp and phone.
Positive attention to detail.
Ability to multitask and prioritize urgent issues.
Comfortable working in a fast-paced startup environment.
Basic under

📌 Customer Support Specialist Bengaluru
🏢 Kloth
📍 Bengaluru