ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. Translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end-to-end ServiceNow implementations across ITSM, ITOM, ITAM, HR, and other enterprise workflows.

Key Responsibilities

Lead ServiceNow Implementations

Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support.

Solution Architecture

Define sand document scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities.

Client Advisory

Acts as the primary technical consultant to clients, advising on platform strategy, governance, integration approaches, and roadmap planning.

Team Leadership

Provides technical leadership to project teams, including developers, business analysts, and administrators, ensuring consistent delivery quality.

Stakeholder Engagement

Collaborates with business leaders, IT executives, and cross-functional teams to translate business goals into technical solutions.





Quality & Compliance:

Establishes architectural standards, design patterns, and guardrails to ensure secure, maintainable, and future-ready implementations.

Innovation

Stays current with ServiceNow releases, new features, and emerging capabilities to provide thought leadership and innovative solutions for clients.

Qualifications

Experience

10 years of experience across the platform. 4+ years ServiceNow solution design and delivery.

Technical Expertise

- - Solid knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal.
- Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).

Certifications: ServiceNow certifications required.
- - CSA
- CAD

Must have a combination of multiple CIS
- - ISTM (required)
- Discovery
- HAM
- SAM
- HRSD
- Preferred certifications
- Certified technical Architect

Consulting Skills:
- - Excellent communication and presentation skills with the ability to engage senior stakeholders.
- Strong problem-solving, facilitation, and client management capabilities.
- Ability to lead workshops, drive consensus, and deliver clear architectural documentation.

📌 Senior ServiceNow Solution Architect (Kerala)
🏢 Milestone Technologies
📍 Kerala