Customer Success Manager – Recruitment

About Goodspace AI

Goodspace AI is a forward-thinking technology company transforming the future of work through technology-driven recruitment solutions. We help organizations hire better talent faster while enabling recruitment teams to work more efficiently.

About the Role

We are looking for an experienced
Customer Success Manager – Recruitment
to manage multiple client accounts, understand their hiring requirements, drive candidate delivery, and ensure successful closures. The role will also involve managing and mentoring a team of recruiters to achieve client-specific hiring targets.

The ideal candidate should have solid experience in
talent acquisition/recruitment consulting, client management, team handling, and recruitment delivery
.

Key Responsibilities
Manage multiple client accounts and build solid, long-term client relationships.
Understand client hiring requirements, job mandates, priorities, and expectations.
Own end-to-end recruitment delivery and ensure timely submission of relevant candidates.




Coordinate with clients throughout the hiring process, from requirement intake to candidate closure.
Manage and allocate mandates among recruiters based on expertise, workload, and priority.
Lead, mentor, and monitor a team of recruiters to achieve individual and team targets.
Track recruitment metrics including candidate submissions, interviews, offers, joins, and closures.
Review candidate quality and ensure recruiters maintain high standards of screening and shortlisting.
Conduct regular team reviews and provide feedback to improve productivity and conversion rates.
Resolve client escalations and ensure a smooth recruitment experience.
Identify prospects to improve delivery processes, turnaround time, and client satisfaction.
Maintain accurate recruitment and client data in internal systems/ATS.
Work closely with internal stakeholders to ensure successful fulfilment of critical mand

📌 Customer Success Manager Noida
🏢 GoodSpace AI
📍 Noida