We are looking for a proactive and organized Business Operations Associate to support client communication, prospect follow-ups, team coordination, documentation, proposals, research, and day-to-day business operations.

The role requires solid communication, follow-up, documentation, and coordination skills, with the ability to work across multiple teams and ensure tasks are completed on time.

Key Responsibilities
Client Communication & Coordination
Communicate with clients through email, chat, calls, and meetings.
Schedule meetings, document action items, and follow up on client requirements, feedback, approvals, and pending information.
Coordinate with internal teams and provide timely progress updates to clients.
Prospect Communication & Follow-Ups
Communicate with prospects through email, LinkedIn, WhatsApp, and other approved channels.
Research prospects, send follow-ups, schedule discovery calls, and maintain chance status.
Coordinate qualified prospects with management or the sales team.
Task Tracking & Follow-Up
Track ongoing, pending,



and completed tasks across teams.
Follow up with responsible team members and highlight delays, blockers, or dependencies.
Maintain task trackers and prepare work-status updates when required.
General Operational Support
Support management with day-to-day operational and coordination activities.
Maintain organized records of clients, projects, proposals, prospects, and internal documents.
Help improve repetitive processes through templates, AI tools, and automation.
Team Coordination
Coordinate with the digital marketing team on tasks, deadlines, content, reports, and client requirements.
Track marketing activities and follow up for timely completion.
Communicate significant updates, delays, or dependencies to management and relevant teams.
Documentation
Prepare and maintain requirement documents, meeting notes, SOPs, process documents, reports, and feature document

📌 Client & Business Operations Associate Kolkata
🏢 SourceDesk
📍 Kolkata