Job Summary

We are looking for an experienced Intune & JAMF Architect with 8+ years of experience
to manage, maintain, and optimize enterprise endpoint management solutions using
Microsoft Intune, Microsoft Endpoint Manager, and Jamf Pro
. The ideal candidate will have robust hands-on experience managing Apple and Windows devices, ensuring endpoint security, software deployment, compliance, automation, and delivering Level 2 operational support. The role will be part of the
Managed Services
team responsible for providing secure, compliant, and productive endpoint management services across the customer's environment.

KEY RESPONSIBILITIES

Level 3 Support & Managed Services
Provide Level 3 support for Mac and Windows endpoint management incidents.
Troubleshoot device management, patching, software deployment, configuration, compliance, and reporting issues.
Collaborate with the Customer's Level 3 teams for Incident, Problem, Change, and Service Request Management.
Deliver services following ITIL v4 best practices.
Support 24x5 shift-based operations.





Device Management

Jamf Administration
Administer and maintain the Jamf Pro setting.
Manage the complete lifecycle of Apple devices including:
MacBooks
iPhones
iPads
Apple TVs
Configure and manage:
Automated Device Enrollment (ADE/DEP)
Apple Business Manager (ABM)
Configuration Profiles
Policies
Smart Groups
Package, deploy, and maintain macOS applications.
Manage software deployment through Jamf Self Service.
Manage application licensing and updates.
Troubleshoot Jamf policies and software deployment issues.

Microsoft Intune & Endpoint Manager
Design, implement, and maintain Microsoft Intune environments.
Administer Microsoft Endpoint Manager.
Configure device enrollment methods including:
Windows Autopilot
BYOD
Corporate-owned devices
Manage:
Configuration Profiles
Compliance Policies
Security Baselines
Device Enrollment Manager (DEM)
Deploy, upda

📌 Intune & Jamf Architect Bengaluru (India)
🏢 Photon Brains
📍 India