JOB DESCRIPTION – CUSTOMER CARE EXECUTIVE

Company: Legal Capital Law Firm
Position: Customer Care Executive
Experience: 2–6+ Years
Employment Type: Full time
Location: Vishakhapatnam

Job Summary

Legal Capital Law Firm is looking for an experienced and customer-focused Customer Care Executive to handle client communication, understand customer requirements, provide appropriate assistance, and support business growth. Candidates must have 2–6+ years of experience with proven sales experience.

Key Responsibilities
Handle inbound and outbound calls with prospective and existing clients.
Understand client requirements and explain the firm's legal services clearly.
Follow up with leads and convert potential clients into customers.
Achieve assigned sales and conversion targets.
Maintain regular follow-ups with prospective clients through calls and messages.
Coordinate with advocates and internal teams to ensure smooth client handling.
Resolve customer queries and provide timely information.
Maintain accurate records of client interactions, leads, follow-ups,



and conversions.
Build robust professional relationships with clients.
Identify sales opportunities and contribute to business development.
Handle customer complaints professionally and ensure proper resolution.
Prepare daily/weekly reports regarding calls, leads, follow-ups, and sales performance.

Required Skills & Qualifications
2–6+ years of experience in Customer Care, Customer Support, Telecalling, Telesales, Inside Sales, or a similar role.
Sales experience is mandatory.
Proven ability to achieve sales/conversion targets.
Excellent verbal and written communication skills.
Solid convincing, negotiation, and follow-up skills.
Customer-oriented attitude with valuable problem-solving abilities.
Ability to handle multiple clients and follow-ups efficiently.
Basic knowledge of MS Office/Excel and CRM tools is preferred.
Experience in the legal services industry is an added ad

📌 Coustomer Care Executive Visakhapatnam
🏢 Legal Capital Law Firm
📍 Visakhapatnam