Job description:

Job Description

What you can look forward as Senior Engineer- IT Technical Support(L2):
Data Onboarding Excellence
Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
Technical Support & Issue Resolution
Resolution of complex L2 data ingestion and SQL issues within defined SLA
Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
Process Improvement & Scalability
Identification and elimination of recurring onboarding/data issues (root cause driven)
Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
Documentation & Knowledge Management
Up‑to‑date onboarding documentation, troubleshooting guides, and SQL templates




Structured knowledge base enabling faster resolution and onboarding
Cross‑Functional Collaboration
Transparent escalation and resolution of product defects with Development/Product teams
Feedback loops translating customer/data issues into product improvements

Your profile as Senior Engineer- IT Technical Support(L2):
Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
Willing to work in European shifts
Knowledge and expertise in:
Master data management systems such as
SQL server, Profisee, and Informatica MDM
.
Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
Contemporary Linux distributions and Bash are an advantage
Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing proc

📌 Senior Engineer It Technical Support Chennai
🏢 ZF Group
📍 Chennai