Job Overview:
The Product Success Analyst (PSA) is responsible for ensuring that customers/internal teams realise ongoing value from the company's products and in-house-developed tools.
This role owns the relationship post-onboarding - driving adoption, coordinating rollouts of recent internal automation tools, resolving issues, and identifying prospects to improve efficiency and satisfaction for the accounts and teams they support.

Key Responsibilities:
Coordinates the end-to-end rollout of new in-house-developed tools to receiving teams, including scheduling, pilot testing, training, and adoption tracking.
Defines and tracks success metrics (e.g., cycle time, quality, and efficiency) for new tools and processes in partnership with process owners.
Builds and maintains strong relationships with assigned customers or internal stakeholder teams, acting as their primary point of contact.
Monitors customer/team health and proactively identifies risks to satisfaction, adoption, or retention.
Runs regular check-ins and business reviews to gather feedback, share updates,



and surface opportunities for improvement.
Maintains issue-tracking logs for open items raised during rollouts or ongoing use, and drives them to resolution with the relevant teams.
Collaborates with product, development, and support teams to relay customer/team feedback and influence the roadmap.
Prepares and delivers training materials, user guides, and communications to support the adoption of new tools or processes.
Tracks and reports on customer/team satisfaction, adoption rates, and other success metrics to leadership.
Manages the company's AI tools and applications used across the office — including access/licensing, usage guidelines, troubleshooting, and evaluating recent AI tools for adoption.

Required:
Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience, with a minimum of 5 Years of experience in BPO/staffing
Six Sigma/

📌 Product Success Analyst Noida
🏢 Cynet India
📍 Noida