Role & responsibilities

Global Service Delivery Support
Support the global endtoend HR service delivery ecosystem, ensuring alignment and consistency across channels, processes, regions and stakeholders.
Maintain data standards, improve data quality, support validation, cleansing, migration and integration, and uphold MDM frameworks.

Operations Standardization
Partner closely with local Country HR Operations teams to understand countryspecific processes, regulatory requirements, and pain points.
Facilitate alignment between global processes and local execution, supporting standardization where possible and local adaptation where required.

Vendor Performance Management
Monitor the outsourced Contact Services vendor, review performance data, identify quality or knowledge defects, and ensure process adherence.
Manage updates to knowledge articles, documentation, and workflows based on insights gathered from vendor performance.

AI / Tech Enablement
Identify prospects to streamline processes, reduce manual effort, and enhance scalability through automation, AI,



and digital tools.
Partner with Technology, Product, and HR Operations teams to design and implement techenabled improvements, including recent tools, enhancements, and AI capabilities across the service delivery ecosystem.

Operational Governance & Quality Insights
Uses SuccessFactors data and service metrics to identify process and data defects, conduct rootcause analysis, partner with global owners to improve and implement sustainable fixes.
Maintain key documentation (process maps, SOPs, knowledge content), support audit/compliance by identifying vulnerabilities and ensuring data integrity, and create reporting/insight dashboards for stakeholders.

Qualifications

Required
10+ years of experience in HR Operations, HR Shared Services, or a related HR support function.
Working knowledge of SuccessFactors (Employee Central and related processes).
Experience collaborating with outsou

📌 Service Delivery Specialist Bengaluru
🏢 Cargill
📍 Bengaluru