About us:

We are looking for a proactive and technically solid IT Administrator to manage and support our IT infrastructure across our technology, BPO, back-office, analytics, accounting, and business operations. The ideal candidate will have hands-on expertise in hardware, networking, system administration, cloud technologies, cybersecurity, and end-user support, with the ability to ensure uninterrupted IT support in a quick-paced, multi-process setting.

Key Roles & Responsibilities
IT Infrastructure & Network Administration
Design, configure, implement, maintain, and monitor the organization's IT and network infrastructure.
Manage routers, switches, firewalls, LAN/WAN, Wi-Fi, VPNs, and related networking equipment.
Monitor network and server performance and proactively identify potential issues.
Troubleshoot network connectivity, system, hardware, and infrastructure-related problems.
Ensure maximum uptime and availability of critical IT infrastructure.
Maintain network documentation, configurations, system details, and infrastructure records.




Coordinate with Internet Service Providers and external IT vendors for connectivity and infrastructure-related issues.
Plan and support IT infrastructure requirements for new teams, processes, and office expansions.
BPO & Operations IT Support
Provide end-to-end IT support to BPO, customer service, back-office, and operations teams.
Ensure smooth functioning of BPO workstations, desktops, laptops, headsets, printers, scanners, and other operational equipment.
Support and troubleshoot CRM, dialer/telephony systems, call-recording systems, productivity applications, and process-specific software.
Monitor internet connectivity, network performance, and system availability across BPO operations.
Resolve technical issues that may impact agent productivity, customer service operations, or client deliverables.
Work closely with Operations and Team Leaders to identify recurring technical issu

📌 It Administrator Rourkela
🏢 Venturesathi Global
📍 Rourkela