Collection Executive – Real Estate

Company: Gaj Group
Location: Vadodara, Gujarat
Industry: Real Estate – Plotting Projects
Department: Customer Collection / CRM
Experience: 2–5 Years

Job Summary

Gaj Group is looking for a Collection Executive to manage customer payment follow-ups and collections for our real estate plotting projects.

The candidate will be responsible for ensuring timely customer payments as per agreed payment plans, maintaining outstanding records, regular follow-ups, and coordinating with the Sales, CRM and Accounts teams.

Key Responsibilities
Follow up with customers for pending and upcoming payments as per agreed payment schedules.
Handle customer payment plans such as 3-month, 6-month and other installment plans.
Maintain customer-wise payment due dates and outstanding balances.
Make regular follow-ups through phone calls, WhatsApp and personal meetings when required.
Maintain daily records of customer follow-ups, commitments and payment status.
Track overdue payments and ensure timely recovery.




Coordinate with the Accounts/Finance Team for payment confirmation and reconciliation.
Coordinate with the Sales and CRM Teams regarding customer payment commitments.
Prepare daily and weekly collection reports / MIS.
Inform customers about upcoming payment due dates and pending amounts.
Maintain proper records of customer commitments, payment promises and follow-up history.
Handle customer queries related to payments, outstanding amounts and payment schedules.
Escalate long-pending and high-value outstanding cases to the Collection Manager / Management.
Support the team in achieving monthly and project-wise collection targets.
Maintain qualified and positive relationships with customers while ensuring timely recovery.

Required Skills
Positive communication and customer-handling skills.
Strong follow-up and negotiation skills.
Basic to valuable knowledge of MS Excel.
Experience in maintaining Collection MIS / Outst

📌 Collection Executive Vadodara (India)
🏢 Green Ekotech Engineering
📍 India