Location: [Ghansoli Navi Mumbai]

CTC: up to 10

About the Department

E-commerce manages online business and assists customers interested in online products and/or in the process of buying a plan online.

What are we looking for?

We are looking for a driven, results-oriented qualified to manage the TCVM (Telecalling Voice Model) vertical within the E-Commerce channel at a life insurance compnay. This is a performance-driven sales role, focused on driving cross-sell and up-sell of insurance products to existing customers through tele-calling.

The ideal candidate will plan, strategise, and execute sales campaigns; manage a team of inbound/outbound agents; and achieve aggressive revenue targets using data-backed insights.

What does the job entail?

Sales Strategy & Target Achievement:
Own end-to-end delivery of monthly, quarterly, and yearly sales targets for the TCVM vertical.
Drive cross-sell and up-sell initiatives to existing customers using outbound voice-based communication.
Conceptualise and execute product-specific sales campaigns based on customer profiles,



behaviour, and product suitability.
Build and maintain robust sales pipelines using daily calling data and lead funnels.

Team & Call Centre Management:
Lead and coordinate with a team of tele-calling agents to maximise productivity and conversions.
Ensure consistent agent performance through target setting, tracking, and real-time feedback loops.
Identify training needs, sales enablers, and process improvements to improve conversion rates and reduce drop-offs.
Understandstudy/esearch the competition. Work with CC to define focused sales scripts and sales punchlines. Track sales script performance and select the best script to improve sales.

Data-Driven Decision Making:
Analyse customer databases to segment and prioritise calling lists based on product relevance and purchase propensity.
Work closely with the analytics and lead management teams to allocate the right data to the ri

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